General
We strongly recommend that our products be installed by professionals or experienced installers. While many of our items are suitable for at-home installation, we want to clarify that we cannot be held responsible for any errors or damages that may occur during the installation process. For optimal results and to avoid any potential issues, we encourage customers to work with experts who are familiar with the installation of our specific products. This ensures a safe, effective installation while maintaining the quality and performance of your purchase.
In addition, you can reach us via email at trinityautomotiveperformance@gmail.com or on Instagram at @trinityautomotiveperformance. We're dedicated to providing you with the best support possible through these channels.
You can reach our customer support team through multiple channels. The best way to get in touch with us is by using our contact form, which can be found on our website’s “Contact Us” page. We strive to respond promptly to inquiries submitted through the contact form.
Additionally, we offer a live chat feature on our website for real-time assistance. While we do our best to provide fast responses through live chat, please note that response times may vary based on the volume of inquiries. Rest assured, we are committed to assisting you as quickly as possible through this channel.
To have your car photos with Trinity Automotive products featured on our website, simply email us at trinityautomotiveperformance with your pictures and specify the parts you purchased, or hit us up on Instagram @TrinityAutomotivePerformance. We look forward to showcasing your vehicle and sharing your experience with our products.
Order
Please allow a maximum of 2-3 weeks for production. While we strive to complete most orders quickly, additional time may be needed if we encounter any imperfections, ensuring we only deliver top-quality products. We appreciate your patience and understanding as we work to meet your expectations.
For shipping, we offer three options:
- Express Shipping (4-7 days)
- Air Shipping (approximately 20 days)
- Sea Shipping (typically 25-30 days)
Depending on the size of your order, you can choose the shipping method that best suits your preferred delivery speed. Estimated delivery times will be provided during checkout, and once your order ships, you'll receive a confirmation email with tracking details. If you have any questions about your order’s delivery time, feel free to contact our customer support team for assistance.
We do offer shipping to locations outside of the USA. To receive an international shipping quote, please get in touch with us, specifying the parts you need and your shipping address. You can contact us via the "Contact Us" page or through your preferred communication method on our website. Our team will quickly provide a customized shipping quote based on your location and needs, ensuring a smooth and efficient experience for international customers.
RETURNS
In the unfortunate event that you receive a package with damaged items or packaging, or if a package goes missing during shipping, we recommend taking immediate action. For damaged packages, it’s crucial to document the condition of both the item and the packaging by taking numerous photographs. This documentation will be valuable during the claims process. Next, please contact us through our “Contact Us” page. We have insurance coverage for both broken and lost items during shipment. Rest assured that we will work diligently to resolve the issue promptly and to your satisfaction. Your experience with our products and services is of utmost importance to us, and we are committed to addressing any concerns effectively.
Our return and replacement policy is as follows:
- If a product arrives damaged or defective, we will promptly replace the item at no additional cost to you.
- If you receive a product and decide you no longer want it, we offer a 10-day window from the day you receive the item to initiate a return. Please note that a 20% restocking fee is applied to all returns. This fee covers the time spent packing the items, payment processing fees, and time spent restocking.
- Customers are responsible for covering the shipping cost of returning the item to us.
To process a return, please reach out to us via our contact form or email, providing your order number. Our team will guide you through the return process and assist you accordingly to ensure a smooth and efficient experience. Your satisfaction is important to us, and we strive to address any return requests with the utmost care and professionalism.