General
Yes, we highly recommend professional or experienced installers for our products. While many of our items can be installed at home, we want to emphasize that we are not liable for any incorrect installation or damages that may occur during the installation process. To ensure the best results and to prevent potential issues, we encourage customers to seek the expertise of professionals who are knowledgeable in the installation of our specific products. This helps to guarantee a safe and successful installation while preserving the quality and integrity of our items.
You can reach our customer support team through multiple channels. The best way to get in touch with us is by using our contact form, which can be found on our website’s “Contact Us” page. We strive to respond promptly to inquiries submitted through the contact form.
Additionally, we offer a live chat feature on our website for real-time assistance. While we do our best to provide fast responses through live chat, please note that response times may vary based on the volume of inquiries. Rest assured, we are committed to assisting you as quickly as possible through this channel.
To have your car photos with Trinity Automotive products featured on our website, simply email us at trinityautomotive@gmail.com with your pictures and specify the parts you purchased. We look forward to showcasing your vehicle and sharing your experience with our products.
Order
The typical processing time for your order is 2-4 business days until the item ships.
Please note that some items are made to order, and the production time for these items may vary. If your order includes made-to-order items, the shipping timeline may be extended accordingly.
We strive to provide accurate estimated delivery times, which will be communicated to you during the checkout process. Additionally, you will receive a shipping confirmation email with tracking information once your order has been dispatched. If you have any specific questions about the shipping time for your order, please don’t hesitate to reach out to our customer support team for assistance.
Yes, we can ship orders outside of the USA. To get a shipping quote for international orders, please contact us with the specific parts you need and provide your shipping address. You can reach out to us through our “Contact Us” page or the preferred communication method on our website. Our team will promptly respond with a shipping quote tailored to your location and requirements, ensuring a smooth and efficient ordering process for international customers.
The majority of our orders are shipped from our main facility in California, USA, or from our partnering warehouses located across the United States. However, it’s important to note that in some cases, items may be shipped directly from our manufacturing warehouses in Germany or Taiwan. We make every effort to ensure that your orders are processed efficiently and that you receive your products in a timely manner, regardless of their origin. If you have any specific questions about the shipping location of your order, please don’t hesitate to contact our customer support team for assistance.
RETURNS
In the unfortunate event that you receive a package with damaged items or packaging, or if a package goes missing during shipping, we recommend taking immediate action. For damaged packages, it’s crucial to document the condition of both the item and the packaging by taking numerous photographs. This documentation will be valuable during the claims process. Next, please contact us through our “Contact Us” page. We have insurance coverage for both broken and lost items during shipment. Rest assured that we will work diligently to resolve the issue promptly and to your satisfaction. Your experience with our products and services is of utmost importance to us, and we are committed to addressing any concerns effectively.
Our return and replacement policy is as follows:
- If a product arrives damaged or defective, we will promptly replace the item at no additional cost to you.
- If you receive a product and decide you no longer want it, we offer a 10-day window from the day you receive the item to initiate a return. Please note that a 20% restocking fee is applied to all returns. This fee covers the time spent packing the items, payment processing fees, and time spent restocking.
- Customers are responsible for covering the shipping cost of returning the item to us.
To process a return, please reach out to us via our contact form or email, providing your order number. Our team will guide you through the return process and assist you accordingly to ensure a smooth and efficient experience. Your satisfaction is important to us, and we strive to address any return requests with the utmost care and professionalism.